Common Questions
Helpdesk Hours of Operation:
Monday - Friday 8:30 a.m. to 4:30 p.m.
Closed on major holidays and weekends
Email Services
The Division of Life Sciences Helpdesk provides email services only for full time faculty and staff. All users are typically given the following address: lastname@dls.rutgers.edu.
Please contact the helpdesk if you need to set up an email account (732) 445-3661. If you need to access email from home click here.
Network Drives
For the Nelson building, drives M: and P: are our standard network drives for all users and are stored on centralized servers. These drives are failsafe, backed up on a daily basis and are fully secure from viruses and hardware failures. If you have questions as to why you can't access a particular drive please contact the Helpdesk.
Purchasing
HP and CDW are the primary companies we use as our source for computers and peripherals. If you would like more information on ordering check out our monthly newsletter. Also for desktop & Laptop deals please check the Rutgers Purchasing Cycle website for the latest Special offers https://www.rci.rutgers.edu/~findtech/ .
You may obtain technical support by telephone at (732) 445-3661 or by e-mail to:
helpdesk@dls.rutgers.edu.
DLS IT Information Sessions & Tutorials
| Accessing the Spam Email Filter in Outlook 2003 | 6/10/05 |
| Accessing DLS Web Email | 12/14/05 |
| Accessing DLS IM Communicator for PC | 12/01/05 |
| Accessing DLS IM Messenger for Apple | 12/08/05 |
| Accessing DLS Conference Room Scheduling | 12/10/04 |
| Accessing DLS Wireless Network | 12/01/05 |
| Rutgers Genetic & Biolife Science Auditorium & Conference Room 151 Presentation Instructions | 03/14/06 |
| Archiving E-Mail in Outlook 2003 & Entourage | 08/07/06 |
| Windows Mobile 5 vs. New Windows Mobile 6 | 12/03/07 |
| DLS NEW Webmail Features | 12/03/07 |
| Setting up Outlook and Entourage in Exchange Mode | 12/03/07 |
